WPPAwards 2018

Previous Winners

Winners

2017 Awards Winners

The World Post & Parcel Awards has attracted submissions from some of the biggest names in the mail and express industry. Below is a list of our winners from the 2017 Awards Ceremony in Paris.

Corporate Social Responsibility

Winner:

for its Global Volunteer Day Programme

Judges’ Statement – What was particularly noteworthy amongst this year’s shortlist was the emphasis on social care, on helping and engaging with people. The winner was chosen because of the breadth and diversity of its programme.

Cross Border Growth

Winner:

for its outbound US cross border parcels growth

Judges’ Statement – This entry showed that with a clear customer focused approach to cross border, identifying the factors that matter to customers and focusing on driving up perform in the areas that matter, it is possible to deliver significant commercial benefits.

Customer Service

Winner:

for its network transformation

Judges’ Statement – Massive long-term transformation of this company began in 2012 has seen migration of branches (and some employees) to privately-owned stores, longer opening hours (often 6am to 10pm Monday to Saturday and 8am to 10pm Sunday), reduced costs, and improved customer satisfaction. Customer waiting times are often below one minute. 99.7% of population resides within 3 miles of a post office.

Delivery on Demand

Winner:

for its AskAxl web-app

Judges’ Statement – This project may not offer new technology and is a niche specialisation but the rapid execution of an impressive 30 minute delivery window solution in an area that has long caused customer pain impressed the judges. A mission incorporating choice, convenience and certainty also chimes well with customer demand and the whole package is backed up by very strong and tangible business results.

e-Commerce

Winner:

for its admailer.ie online direct marketing portal

Judges’ Statement – This entry showed that by combining the ease of digital access with the power of physical mail, direct mail has a future in our increasingly digital world. Their proposition provides organisations of any size with access to an online, self service, geo-targeted precision marketing tool that allows them to grow their business through mail marketing.

Innovation

Winner:

for its admailer.ie online direct marketing portal

Judges’ Statement – The Innovation Award is for business ideas with significant potential. What caught the judges’ eyes for this year’s winner was the way a range of familiar business aids and technologies have been combined to provide a service that promotes and adds value to business communications and that is helping to keep mail relevant.

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People Management

Winner:

for its NAVe Informa Project

Judges’ Statement – Our winner’s proposition has shown organisations how to effectively connect their Executive Team and Board to front line staff that are dispersed geographically, making them feel more connected to the organisation and ensuring they get the information that matters.

Retail Customer Access

Winner:

for its SAM Omni-Channel Platform

Judges’ Statement -This company recognised the need to develop a digital network to cater to the next generation of customers who demand digital solutions. Their platform enables their customers to access solutions from anywhere, reduce wait times for customers who prefer an in store experience and provide impressive solutions resulting in increased customer loyalty.

Technology

Winner:

for its end-to-end mobility solution

Judges’ Statement – In the Technology Award judges were looking for entries that can generate measurable and meaningful change, whether in productivity, business processes, or business models. The winner was selected in a close contest and it reflects the vitality today of e-commerce. The entry itself was impressive in its clarity and explanation, covering e-commerce from first to last mile.

Industry Leadership Award:

Winner:

Philippe Wahl for his leadership of Le Groupe La Poste

Judges’ Statement – We are delighted to honour Philippe Wahl, President and CEO of Le Groupe La Poste. He has conducted the biggest transformation programme in the company’s history, changing the organisation from a mail-led company to a successful logistics and financial services business, while engaging individual customers, corporate partners and, importantly, employees. With a clear vision over at least the next five years to take Le Groupe La Poste forward through the challenges of a traditional mail business, this year’s award has been awarded to an executive well worthy of the 2017 title. 

What people are saying

DHL

Winning this award for our corporate responsibility activities is a wonderful appreciation of our work and will give our employees another push to do good and to continue inspiring others.

Deutsche Post DHL Group | CSR Winner 2017

SingPost

We are honoured by this prestigious international recognition of how SingPost is innovating to satisfy the evolving needs and expectations of our customers.

Singapore Post | Retail Customer Access Winner, 2017

FarEye

We are delighted and humbled to be the winners for our logistics management solution. This win is dedicated to each and every client and employee of FarEye and our team is elated to receive the honors on a global platform.

FarEye | Technology Winner, 2017

ArrowXL

This is the first time ArrowXL has entered the awards which are designed to ‘celebrate the successes of the emerging talents in mail and express from the past year’ and we are honoured to have our innovation recognised.

ArrowXL | Delivery on Demand Winner, 2017

Post Office

The Award recognises the pace and unprecedented scale of the changes achieved across the Post Office business. It’s a tribute to all the people in our network who are working hard to make services better for customers and ensure our branches thrive, not only for today’s customers, but for future generations too.

Post Office | Customer Service Winner, 2017

WPPAWARDS 18

Awards Honours Board

This Honours Board recognises the achievement of past winners, who have been rewarded for excellence in their field.

Corporate Social Responsibility
2017 Deutsche Post DHL Group
2016 Deutsche Post DHL Group
2015 Correos
2014 Jersey Post
2013 Correos
2012 Swiss Post
2011 CTT Correios de Portugal
Cross Border Growth
2017 DHL eCommerce
2016 PRIME

Cross Border Growth
2017 DHL eCommerce
2016 PRIME

Customer Service
2017 Post Office
2016 InPost
2015 Deutsche Post DHL
2014 bpost
2013 InPost
2012 Post Danmark
2011 Post Danmark

Delivery on Demand
2017 Arrow XL
2016 Canada Post

e-Commerce
2017 AnPost
2016 USPS
2015 Poczta Polska
2014 SingPost
2013 Deutsche Post DHL
2012 Saudi Post
2011 InPost

Innovation
2017 AnPost
2016 LibanPost
2015 bpost
2014 Post Danmark
2013 Solystic
2012 FedEx
2011 InPost

Industry Leadership
2017 Philippe Wahl, Le Groupe La Poste
2016 Herna Verhagen, PostNL
2015 Dag Mejdell, Norway Post
2014 Frank Appel, Deutsche Post DHL
2013 Moya Greene, Royal Mail
2012 K.B. Pedersen, Post Danmark
2011 Massimo Sarmi, Poste Italiane

People Management
2017 CTT Correios de Portugal
2016 Deutsche Post DHL Group
2015 Hrvatska Posta
2014 Philippines Post
2013 SingPost
2012 DPD Polska
2011 Guernsey Post

Retail Customer Access
2017 Singapore Post
2016 Volvo Car Corporation
2015 Singapore Post
2014 Deutsche Post
2013 Austria Post
2012 Eesti Post
2011 Swiss Post

Technology
2017 FarEye
2016 CMC
2015 DPDGroup
2014 Deutsche Post
2013 Post Danmark
2012 Kyburz DXP
2011 Neopost

Join the Celebrations

The culmination of the Awards is the gala dinner, where the winners from the shortlisted entries will be announced. Held during the World Mail & Express 2018 Europe Conference, the Awards are not only at the heart of mail and express excellence, but they also provide an exciting opportunity for the industry to network and have a fantastic night of celebration.

Our Partners

2018 Awards sponsors

The World Post & Parcel Awards bring together some of the biggest names in delivery and represent a fantastic branding opportunity. If you would like more information on sponsorship contact [email protected].

Sponsors

Drinks Reception Sponsor

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The World Post & Parcel Awards is brought to you by Triangle, the provider of value added specialist services to the mail and express industries. Find out more at www.triangle.eu.com

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