2025 Awards Winners

The World Post & Parcel Awards has attracted submissions from some of the biggest names in the mail and express industry. Below is the list of winners announced at the 2025 World Post & Parcel Awards Gala Dinner

Best Alternative Delivery Solution

Winner:

for their “Picapac”, close-to-home parcel locker network

Omniva’s “Picapac” is a close-to-home, subscription-based parcel locker network designed to improve last-mile delivery access in suburban and rural areas. Offering both single-household and community lockers, it enables carrier-agnostic delivery just steps from users’ homes. Integrated with postal routes, Picapac boosts delivery efficiency, reduces CO2 emissions, and supports additional services like repairs and rentals. The initiative has improved customer satisfaction, increased parcel volumes, and cut delivery costs, while fostering convenience and sustainability across the Baltics.

Best Innovation Strategy

Winner:

for their Whatsapp-Based Parcel Shipping & Returns

Stamp Free’s AppFree is the world’s first WhatsApp-based parcel shipping and returns platform, eliminating the need for downloads, labels, or complex registration. Launched in 2024 and piloted with QazPost, the solution enables fast, simple, and secure transactions via WhatsApp, significantly reducing queue times, operator workload, and costs. With a 95% customer satisfaction rate, AppFree transforms shipping into a familiar, app-free experience while off ering carriers a scalable, cost-effective, and innovative alternative to traditional mobile apps.

Best Technology Solution

Winner:

for Sendy: The Digital Assistant Making Logistics Barrier-Free

Nova Post’s Sendy is a groundbreaking digital assistant that transforms parcel delivery through accessible, voice-controlled self-service terminals. Launched in 2023 amidst the war in Ukraine, Sendy empowers all users – including those with disabilities – to send and receive parcels independently and eff iciently. With over 330 terminals installed, it has reduced processing times, improved customer experience, and boosted operational eff iciency. Sendy reflects Nova Post’s commitment to inclusive, barrier-free logistics, setting new standards for accessibility and innovation in the industry.

Commitment to Sustainability

Winner:

for their Climate and Environmental Work

Posten Bring is deeply committed to sustainability, embedding five UN Sustainable Development Goals into its strategy. In 2023, it issued NOK 2.5 billion in green investments, reducing emissions by 12% that year and 62% since 2012. With goals to reach net zero by 2040, the company engages in large-scale collaborations, including pilot projects with electric and hydrogen trucks. Through innovation and partnerships, Posten Bring is leading the transition to sustainable logistics in the Nordic region.

Philatelic Campaign of the Year

Winner:

for their “Let’s Support Young Skiing Talents” Unique Philatelic Charity Campaign

Pošta Slovenije launched the “Let’s Support Young Skiing Talents” philatelic charity campaign in partnership with SLOSKI to raise funds for young alpine skiers and promote stamp collecting. Featuring exclusive ski-themed stamps and postcards, the campaign sold 80% of its stock in three months, increased post office visits by 15%, and reached over 250,000 people. With 100% of proceeds funding athlete development, the initiative united philately, sport, and national pride in a widely celebrated, cross-generational effort.

Postal Evolution

Winner:

for transforming from a local post to international markets

Omniva has transformed from a traditional postal service into a regional logistics leader through innovation and international expansion. Amid declining mail volumes, it pivoted to focus on international logistics, PUDO services, and digital solutions like same-day delivery and Picapac parcel lockers. In 2024, international business grew by 64%, now comprising 26% of revenue. Operating in 11 markets and supported by the high capacity Kaunas Sorting Centre, Omniva continues to meet e-commerce demands with speed, convenience, and digital excellence.

Postal Operator of the Year

Winner:

for their 360° Transformation: Innovating For a Sustainable Postal Future

In 2024, Pošta Slovenije launched a bold 360° transformation to address declining mail volumes and rising e-commerce demands. Centered on parcel service growth, digital innovation, and cross-border expansion, the initiative included a 10-fold increase in parcel lockers, partnerships with global platforms, and AI-powered customer support. Achieving record parcel volumes, 10% revenue growth, and enhanced customer satisfaction (NPS 84), Pošta Slovenije set a new benchmark for operational excellence and innovation, earning industry accolades and positioning itself as a future-ready postal leader.

Startup of the Year

Winner:

Synkka is an AI-powered Integration Platform-as-a-Service (iPaaS) revolutionising carrier integration for logistics, e-commerce, and 3PLs. Founded in 2024, Synkka automates the entire integration lifecycle, from code generation to maintenance, reducing deployment time from months to days. Its embeddable, AI-driven platform accelerates growth, enhances service continuity, and empowers businesses to scale delivery networks without technical bottlenecks. Early adopters report 6–8x faster integration speeds and significant resource savings, positioning Synkka as a transformative tech startup.

Industry Leadership

Winner:

Charles Brewer | Group Chief Executive Officer | Pos Malaysia

The World Post & Parcel Awards is brought to you by Triangle, the provider of value added specialist services to the mail and express industries. Find out more at www.triangle.eu.com

The Awards

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2025 Awards Winners